The previous parking administrator system in the Town of Vail was complex and resource-intensive. Managing parking permits required up to 15 staff during peak periods. The complex permit process deterred users, leading to the loss of revenue from approximately 3,000 unsold permits.
UbiPark delivered a comprehensive UbiEnterprise parking solution for the Town of Vail, integrated with the TIBA system to enhance access control, permit administration, and revenue collection. Through online permit applications, QR code and LPR access, and user-friendly admin dashboards with automated workflows, the solution boosted efficiency, reduced staff workload, and ensured reliable access in challenging conditions. This seamless experience led to a measurable increase in permit transactions and delivered responsive support during peak winter periods.
With a commitment to continuous improvement, UbiPark focuses on regularly assessing feedback, analysing data, and implementing adjustments to enhance efficiency, effectiveness, and user satisfaction, ensuring the digital parking solution evolves to meet evolving needs and expectations.
“UbiPark has delivered exceptional service and support, even during extreme winter peaks. The team is responsive, sets realistic goals aligned with our needs, and delivers on time or ahead of schedule. The implementation has since increased pass transactions from 23% to 29% of total transactions, attributed to the system’s user-friendly experience from purchase to use.”
Steph Kashiwa – Town Of Vail
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