Melbourne Airport is Australia’s busiest 24/7 airport and the main international gateway to Victoria. Managing around 234,000 annual bus-related transport transactions, the airprot aimed to further enhance the operator experience through better control, clearer reporting, and streamlined interactions. So they sought an automated system to manage bus access, reduce congestion, and enable e-wallet transactions.
The team deployed a comprehensive UbiEnterprise parking solution, integrating with Q-Free for LPR to digitise access, streamline permit admin, automate payments, and reduce congestion. Bus operators can now manage fleet registration and benefit from a digital wallet with auto top-up via a self-service portal. This delivers a better experience for bus operators and the Melbourne Airport team.
UbiPark is committed to continuous improvement to foster ongoing refinement, ensuring solutions evolve to meet changing needs effectively. We will achieve this through frequent performance reporting, regular feedback loops, continuous monitoring and proactive recommendations.
“We were achieving about 20% more revenue, which we didn’t expect so early on. Of the 280 operators who signed on, 99% said it was a better experience, which I think really speaks volumes about how well the system works.
My emails and bus administration dropped significantly from the moment we went live.”
Michelle Goulos,
Stakeholder and Partnerships Lead
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